Versand

Shipping Policy

Last Updated: September 4, 2026

Thank you for choosing and purchasing our products.

This Shipping Policy is intended to help you understand our arrangements regarding order processing, shipment, transportation, logistics tracking, delivery times, and delivery issues.

We will make reasonable efforts to process and deliver orders in a timely and secure manner based on the circumstances of each order.

Nothing in this Policy is intended to exclude, limit, or diminish any mandatory consumer rights available under applicable law.

1. Shipping Coverage

We currently provide standard shipping services to the following European countries and regions:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

The actual shipping coverage may vary depending on the product type, inventory availability, warehouse location, and logistics conditions.

If your delivery country or region is not included in the list above, we recommend contacting us by email before placing an order to confirm whether delivery is currently available.

2. Shipping Costs and Carriers

For the countries and regions currently supported, we generally provide Free Standard Shipping.

The specific shipping costs and applicable conditions will be displayed on the checkout page when you place your order.

We will select an appropriate carrier based on the order destination, product availability, warehouse location, and available shipping routes.

Depending on the order and delivery region, we may use logistics providers including, but not limited to:

UPS
FedEx
DHL
DPD
Other qualified logistics and delivery providers

Because shipping routes, warehouse arrangements, and delivery coverage may change, we may select or change the carrier based on our actual operational circumstances.

If an order involves shipping charges or other transportation-related costs payable by the consumer, we will provide the relevant information during the ordering process to the extent required by applicable law.

3. Order Processing and Handling Time

After an order is confirmed, we generally require approximately 3–5 business days to process the order and prepare it for shipment.

Normal order processing takes place:

Monday to Friday, excluding public holidays.

Order processing may take longer under circumstances including:

Public holidays;
Promotional or marketing campaigns;
Temporary increases in order volume;
Inventory adjustments;
Warehouse operational arrangements;
Unforeseen technical or logistics issues.

We will make reasonable efforts to process orders as quickly as possible and arrange shipment once the order enters the shipping process.

4. Estimated Delivery Time

After the product has been shipped, standard transportation time is generally estimated as follows:

Shipping Stage	Estimated Time
Order processing and shipment preparation	3–5 business days
Transportation after shipment	5–8 business days
Total estimated delivery time	Approximately 8–13 business days
Standard shipping cost	Free

The delivery times above are estimates only and do not constitute an absolute or unconditional guarantee of delivery by a specific date.

Actual delivery times may be affected by factors including:

Delivery destination;
Carrier transportation arrangements;
Customs or border processing;
Local delivery conditions;
Public holidays;
Extreme weather;
Logistics peaks;
Force majeure events;
Other circumstances beyond our reasonable control.

If applicable law provides a specific delivery deadline or other rights relating to delivery times, the requirements of applicable law shall prevail.

5. Shipping Confirmation and Tracking

After an order has been shipped, we will generally send you a shipping notification by email.

Depending on the circumstances, the shipping notification may include:

Shipment confirmation;
Tracking number;
Carrier name;
Tracking information or instructions for tracking the shipment.

Tracking information may not appear immediately and will generally become available after the package has been registered in the carrier's system.

In some cases, it may take some time for tracking information to be generated or updated. Therefore, the absence of complete tracking information shortly after shipment does not necessarily mean that there is a problem with the package.

If tracking information has not been updated for an extended period, you may contact us at:

📧 bc594510@gmail.com

To help us investigate the matter quickly, please provide your order number and tracking number, if available.

6. Delivery Delays

We will make reasonable efforts to deliver orders within the estimated delivery timeframe. However, delays may occur during transportation.

Delivery delays may result from circumstances including:

High shipping volumes;
Public holidays;
Major promotional campaigns;
Customs inspections or clearance procedures;
Extreme weather;
Local delivery issues;
Changes to carrier operations;
Traffic or transportation restrictions;
Force majeure events;
Other circumstances beyond our reasonable control.

If your order has not been delivered significantly beyond the estimated delivery timeframe, please contact us promptly.

We will investigate the matter based on the order information and tracking status and, where reasonably possible, communicate and coordinate with the relevant carrier.

7. Changes to Delivery Address and Order Information

7.1 Before Shipment

If your order has not yet entered the final shipping process, you may contact us by email to request:

A change of delivery address;
A change of telephone number;
Correction of certain order information;
Cancellation of the order.

Because an order may already have entered warehouse processing or shipment before we receive your request, we recommend contacting us as soon as possible after placing your order.

We will make reasonable efforts to assist based on the actual processing status of the order. However, we cannot guarantee that every requested change or cancellation can be successfully completed.

7.2 After Shipment

Once an order has been officially shipped, it is generally not possible to directly change the delivery address or cancel the order.

If delivery fails, repeated delivery attempts are required, or the package is returned because the delivery address, telephone number, or other delivery information provided by the consumer is incorrect, incomplete, or cannot be verified, we will communicate with the consumer regarding the appropriate next steps based on the circumstances.

If additional shipping or transportation costs arise as a result, such costs will be handled in accordance with applicable law and the specific circumstances of the order.

Nothing in this Policy excludes or limits any statutory right of return, refund, withdrawal, or other mandatory consumer right available under applicable law.

8. Customs Duties, VAT, and Other Taxes

Tax, import, and customs requirements may vary between different countries and regions.

Depending on the product type, order value, destination country, and applicable local laws, an order may be subject to:

Import duties;
Value Added Tax (VAT);
Customs processing fees;
Customs clearance service fees;
Other legally applicable taxes or charges.

If such charges are legally payable by the consumer, we will provide relevant information to the extent required by applicable law.

The responsibility for taxes and customs charges may vary depending on the destination country, product category, order value, and actual import circumstances.

Consumers should also review the applicable import and tax requirements in their country or region.

9. Damaged Packages or Products That Do Not Match the Order

If you receive a package that has obvious transportation damage, or if the product you receive clearly does not correspond to your order, please contact us as soon as possible.

To help us investigate the issue, we recommend providing, where possible:

Order number;
Recipient's name;
Email address used when placing the order;
Tracking number;
Photos of the product received;
Photos of the external packaging;
A detailed description of the issue.

We will review the matter based on the order information, product condition, and logistics records and provide an appropriate solution in accordance with the circumstances and applicable law.

Any statutory rights relating to defective products, transportation damage, incorrect deliveries, or other consumer protections will not be limited by this Shipping Policy.

10. Lost Packages or Logistics Issues

If the tracking information indicates that your package has encountered an abnormal situation during transportation or appears to have been lost, please contact us promptly.

We will investigate the matter based on:

Tracking records;
Carrier feedback;
Order information;
Shipping records.

We will make reasonable efforts to assist with the investigation and resolution of the issue.

If it is confirmed that the transportation issue is legally attributable to us or the carrier, we will provide an appropriate solution in accordance with applicable law and the specific circumstances.

11. Failed Delivery and Returned Packages

If delivery cannot be completed due to circumstances including:

An incorrect delivery address;
An incorrect telephone number or other contact information;
No one being available to receive the package;
Multiple unsuccessful delivery attempts;
The consumer refusing delivery;
Other delivery problems caused by information or actions provided by the consumer;

we may contact the consumer to determine whether the package should be redelivered, returned, or handled in another appropriate manner.

If additional transportation or shipping costs arise during redelivery or return, such costs will be handled based on the actual circumstances and applicable law.

Nothing in this Policy affects any statutory right of withdrawal, refund right, or other mandatory consumer protection right available under applicable law.

12. Force Majeure and Special Circumstances

If events beyond our reasonable control occur, order processing and product delivery may be affected.

Such circumstances may include:

Natural disasters;
Extreme weather;
War, armed conflict, or civil unrest;
Government measures;
Major transportation disruptions;
Significant logistics system failures;
Network or communication failures;
Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable measures to minimize the impact on consumers where practicable and provide relevant information when circumstances permit.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or diminish any mandatory consumer rights granted under applicable law.

If this Policy conflicts with mandatory consumer protection provisions under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and statutory rights of withdrawal, please refer to our:

Return & Refund Policy

For information regarding personal information and Cookies, please refer to our:

Privacy Policy

For information regarding website use, orders, payments, and related matters, please refer to our:

Terms of Service

14. Contact Us

If you have any questions regarding order delivery, estimated delivery times, tracking information, delivery delays, package issues, or other shipping matters, please contact us:

Customer Support